sepuhFrequently Asked Questions
Users ask us about account setup, deposit and withdrawal methods, game categories, payment security, and how we handle personal data. This FAQ addresses the most common questions we receive from new and existing members on sepuh.
We have compiled answers to help you understand how our platform works — from opening an account and verifying your identity, to funding your account via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or mobile banking Virtual Account, to placing wagers on football, live-dealer tables, slots, and esports markets. If your question is not answered here, our support team is available to help.
For detailed information about our legal position, data-handling practices, and jurisdiction eligibility, please read our Terms and Conditions and Privacy PolicyOur Legal Notice sets out the conditions under which we operate and the jurisdictions in which our services are available.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet Virtual Account
- Game rules and marketsfootball betting, live-dealer tables, slots, and esports markets
- Security and account careaccount protection, data handling, and jurisdiction notice
No. We allow one account per person. Multiple accounts linked to the same identity, email address, or payment method violate our terms and may result in account suspension. If you have forgotten your password or lost access to your account, use the password-reset link on the login page or contact our support team. We will help you regain access to your existing account rather than create a new one.
No. We allow one account per person. Multiple accounts linked to the same identity, email address, or payment method violate our terms and may result in account suspension. If you have forgotten your password or lost access to your account, use the password-reset link on the login page or contact our support team. We will help you regain access to your existing account rather than create a new one.
Payments and transactions
We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and mobile banking, local payment, online payment, and e-wallet virtual accounts. Each payment method has a minimum and maximum account preferences set by the payment provider and our compliance team. Typical minimums range from a few thousand rupiah; maximums vary by method and your account history. When you select a deposit method in your account, the system displays the available range for that method. Deposits are confirmed within a standard review window — usually within a few minutes for e-wallets and up to one business day for bank transfers. If your deposit does not appear in your account after the expected window, contact our support team with your transaction ID.
We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and mobile banking, local payment, online payment, and e-wallet virtual accounts. Each payment method has a minimum and maximum account preferences set by the payment provider and our compliance team. Typical minimums range from a few thousand rupiah; maximums vary by method and your account history. When you select a deposit method in your account, the system displays the available range for that method. Deposits are confirmed within a standard review window — usually within a few minutes for e-wallets and up to one business day for bank transfers. If your deposit does not appear in your account after the expected window, contact our support team with your transaction ID.
Withdrawal requests are reviewed during standard business hours. Our team verifies each request against your KYC data, account history, and recent activity to prevent fraud. Typical review windows are one to two business days. Once approved, the funds are transferred to your registered payment method — mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or your bank account. The time for funds to arrive depends on the payment provider; e-wallets typically complete within hours, while bank transfers may take up to two business days. You can track the status of your withdrawal in your account history. If a withdrawal is delayed beyond the expected window, contact our support team with your withdrawal ID.
Withdrawal requests are reviewed during standard business hours. Our team verifies each request against your KYC data, account history, and recent activity to prevent fraud. Typical review windows are one to two business days. Once approved, the funds are transferred to your registered payment method — mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or your bank account. The time for funds to arrive depends on the payment provider; e-wallets typically complete within hours, while bank transfers may take up to two business days. You can track the status of your withdrawal in your account history. If a withdrawal is delayed beyond the expected window, contact our support team with your withdrawal ID.
We offer periodic promotions and cashback incentives to active members. The terms of each offer — eligibility, calculation method, and withdrawal conditions — are posted in your account under Promotions. Cashback is typically calculated based on your weekly activity and credited to your account balance automatically. You can use cashback credit to place wagers or withdraw it subject to any terms attached to the promotion. Promotions are subject to change; we recommend checking the Promotions section regularly for current offers and their conditions.
We offer periodic promotions and cashback incentives to active members. The terms of each offer — eligibility, calculation method, and withdrawal conditions — are posted in your account under Promotions. Cashback is typically calculated based on your weekly activity and credited to your account balance automatically. You can use cashback credit to place wagers or withdraw it subject to any terms attached to the promotion. Promotions are subject to change; we recommend checking the Promotions section regularly for current offers and their conditions.
Game rules and markets
We cover major football leagues and tournaments including Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, and other international competitions. We also offer markets on esports tournaments such as Mobile Legends, Free Fire, and PUBG Mobile, as well as live-dealer tables — blackjack, roulette, baccarat, Dragon Tiger — and slot games including Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. The available markets change based on the season and upcoming events. You can browse all active markets in the sepuh app or website under each game category. If a specific market is not listed, it may not be available in your jurisdiction or during that time period.
We cover major football leagues and tournaments including Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, and other international competitions. We also offer markets on esports tournaments such as Mobile Legends, Free Fire, and PUBG Mobile, as well as live-dealer tables — blackjack, roulette, baccarat, Dragon Tiger — and slot games including Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. The available markets change based on the season and upcoming events. You can browse all active markets in the sepuh app or website under each game category. If a specific market is not listed, it may not be available in your jurisdiction or during that time period.
Security and account care
We collect your name, email, phone number, and identity documents for KYC verification. This data is encrypted at rest and in transit. We do not sell your personal information to third parties. Your account activity, game history, and transaction records are stored securely and accessible only to you and our compliance team. We use your email and phone number to send account notifications — login alerts, deposit confirmations, withdrawal updates — and to help you recover your account if you forget your password. You can manage your notification preferences in your account settings. For detailed information about how we collect, use, and protect your data, please read our Privacy Policy
We collect your name, email, phone number, and identity documents for KYC verification. This data is encrypted at rest and in transit. We do not sell your personal information to third parties. Your account activity, game history, and transaction records are stored securely and accessible only to you and our compliance team. We use your email and phone number to send account notifications — login alerts, deposit confirmations, withdrawal updates — and to help you recover your account if you forget your password. You can manage your notification preferences in your account settings. For detailed information about how we collect, use, and protect your data, please read our Privacy Policy
Our support team handles inquiries in English and Indonesian. You can reach us via the Help section in your account or by email. We respond during standard business hours. If you have a question about your account, a deposit or withdrawal issue, or any other aspect of sepuh, contact us with as much detail as possible — your username, the date of the transaction, and a description of the issue. This helps us resolve your question more quickly.
Our support team handles inquiries in English and Indonesian. You can reach us via the Help section in your account or by email. We respond during standard business hours. If you have a question about your account, a deposit or withdrawal issue, or any other aspect of sepuh, contact us with as much detail as possible — your username, the date of the transaction, and a description of the issue. This helps us resolve your question more quickly.
Jurisdiction notice
Our services are available only in jurisdictions where local law permits online wagering. We do not offer our services in jurisdictions where online wagering is prohibited by law. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If you are unsure whether sepuh is available in your region, contact our support team before opening an account.